terms and conditions of sale

The following conditions referring to orders placed and purchases made through this
website are in accordance with The Distance Selling Regulations 2000 and The Electronic
Commerce Regulations which together ensure that your consumer rights under law are respected. Orders placed by you must be placed strictly in accordance with these Conditions.
These Terms and Conditions are subject to occasional updating so please check for updates before placing orders.

Prices and Delivery Costs
Stock Availability
Basis of Sale
Methods of Payment
Delivery of Order
Privacy Policy
Cancellation of Orders / Returns Policy
Missing Items

Every care has been taken to ensure that all descriptions, measurements and prices are correct. Measurements given are approximate. While every effort is made to ensure accuracy of colour reproduction within web limitations, product colours may vary slightly from those shown on the screen.

Prices for each product are clearly stated beside each product. Prices include packaging and postage costs.

When any print does become depleted or unavailable for whatever reason they will immediately be removed from the website. Should an order be placed before a particular print is removed, you will be informed and offered the chance to select an alternative print or request a full refund. No ordered print will be substituted unless requested by you.

When you click “Pay” at the Paypal checkout, you offer to buy the Goods at the prices indicated including the packaging and delivery charges that apply to your purchase.

Payment for goods can be accepted with your credit/debit card via Paypal using the “Add to Basket” buttons on each product page.

Your order will be despatched as soon as possible, usually within 5 to 8 working days. However, please leave up to 28 days for delivery.
If in exceptional circumstances delivery is expected to be longer than 30 days you will be informed of this delay as soon as possible at which point you have the right to cancel the order for a full refund.

Information collected about you on this website is used for two reasons: firstly, to process your order and secondly, to provide you with the best possible service. The type of information collected about you includes: your name, address, telephone number and email address.
Your credit card details are securely handled only by Paypal. Please refer to Paypal website for details.

Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order and receive a full refund if, for any reason, you are not entirely satisfied with your purchase from this website, or the goods are found to be faulty or damaged.

To cancel an order, please contact me in writing (letter or email). Orders may be cancelled any time from placing the order until seven working days from the day of receipt of the goods. Customers must take reasonable care of items returned ensuring that they are securely packaged for transit and clearly labelled. Please note that I cannot be held responsible for any items lost or damaged in the post. It is also recommended that you obtain a certificate of posting. Returns are sent at the customers own expense. If goods are found to be faulty, any return costs will be refunded to you. Always use the least expensive method of returning the faulty item. Once I have received and verified the returned item I will initiate a refund, replacement or exchange. This does not affect your statutory rights.

If items are missing from your order, please notify me as soon as possible so that these items can be forwarded to you without delay.

In the unlikely event that you feel you have reason for complaint, please contact:

Clive Gould
Telephone: 07868 725640

The Copyrights to all images on this website are owned by the artist, Clive Gould. Please do not use, reproduce, modify or distribute images or any part of those images without obtaining consent in writing from the artist. All content included on the site, such as text, images and HTML is the property of Clive Gould.

All images and text content Copyright Clive Gould 2011
All rights reserved